Set up with care
Inspect packaging, read the model manual, verify the appliance's power rating and allow suitable clearance around ventilation openings before its first use.
Operation guideSUPPORT / THE LONG VIEW
Good products deserve good follow-through.
Care, troubleshooting, service enquiries and clear information about returns — all in one place.
Keep it comfortable to own
Follow the supplied directions for chamber emptying, appropriate cleaning and filter inspection. Avoid immersing electrical components or improvising repairs.
Care guidanceWe can help you investigate
If a product isn't operating as expected, have your model information, purchase proof and description of the issue ready when you contact our support team.
Contact supportWARRANTY & SERVICE
What to expect if something goes wrong.
Warranty coverage and duration follow the written terms supplied for your purchased model. Keep your receipt and warranty documents; consumer rights under applicable law continue to apply.
Warranty documentation
The applicable warranty period, covered parts, exclusions and service steps are those shown on the invoice and warranty documentation accompanying your purchased model. Keep proof of purchase and the appliance's model and serial details.
Starting a service request
Contact the support team with the date of purchase, product identifier, a description of the problem and, where relevant, photos. Do not dismantle the electrical enclosure or attempt unapproved modifications.
Assessment, repair or replacement
We review the reported issue and the applicable warranty terms before determining whether further inspection, repairs, parts support or replacement is available. Shipping arrangements and any costs are explained before you authorize a non-covered service.
Consumer protections
Nothing in these terms removes protections that cannot legally be excluded under applicable Canadian provincial or territorial consumer law.
RETURNS & REFUNDS
Know the policy before you order.
Return eligibility depends on the condition of the appliance, the reason for the request and applicable law. We explain the steps for making a return request, packaging an item and understanding any refund before a purchase is finalized.
Read refund & returns
ASK A QUESTION
Tell us what you need.
Whether you are comparing models or already own a unit, start with a short message. For an existing order, include the order reference in the message field without sharing payment card details.
01 Describe the question and model.
02 Gather any useful documents or photos.
03 Discuss the appropriate next step with our team.
Customer care
[email protected]
+15144396586
SUPPORT ENQUIRYORDIN CARE