Who is responsible
This policy applies to the ORDIN Kitchen Systems website operated by Standirect Kitchen Appliances Corporation, 8365 Woodbine Avenue, Unit 113, Markham, ON L3R 2P4, Canada. Questions about how personal information is handled can be directed to [email protected] or +15144396586.
We apply this policy to enquiries about kitchen appliances, product configuration requests, customer support communications and other interactions through kitchenclothing.com. Separate service providers may have their own privacy policies where their services are used.
Information we collect
When you send a product or support enquiry, we may request your full name, email address, telephone number, province or territory, selected product configuration and any details you choose to include. We ask that you do not include payment card information, government identification numbers or sensitive personal records in free-text messages.
When you visit, routine website delivery and security services may process connection information such as your IP address, browser type, pages requested and security events. If you separately agree to receive product news, we may record the consent you gave and the date and method of that choice.
Purposes and lawful handling
We use contact and enquiry details to respond to questions, discuss product suitability, prepare an order quotation, address warranty issues and maintain relevant customer service records. Some information may also be needed to prevent abuse, secure the site, administer contracts and meet applicable legal obligations.
Our personal information practices are guided by meaningful consent, identified purposes and reasonable expectations under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable. Marketing messages are separate from responding to a specific enquiry: promotional emails require an appropriate consent basis and provide a way to unsubscribe.
Consent and choice
You can decide whether to send an enquiry, which optional information to provide, and whether to select the separate marketing checkbox. Selecting the enquiry checkbox does not automatically subscribe you to unrelated promotional messages.
You may withdraw consent for optional uses at any time, subject to legal or contractual limitations and reasonable notice. Contact our team using the details above to discuss changes to your choices or to request an end to marketing communications.
Sharing and cross-border processing
We may share only the information needed with providers engaged for secure hosting, technical operations, communications, customer service, fulfilment or fraud prevention. Those providers are expected to handle information under appropriate privacy and security obligations. We do not describe personal details as available for sale to advertisers.
Some technology or service providers may process data outside your province or outside Canada, where the information could be subject to the laws of that jurisdiction. We take reasonable steps to limit information shared for these purposes and safeguard personal details in our care.
Retention and safeguarding
Contact records are retained only for a period reasonably necessary to answer enquiries, manage service requests, document transactions or satisfy record-keeping requirements. The precise period depends on the type of record, ongoing customer relationship, legal duties and whether a dispute needs to be resolved.
We use organizational and technical measures appropriate to the sensitivity of information, including restricting access to authorized people and maintaining reasonable safeguards against loss, inappropriate use and unauthorized disclosure. No method of transmitting information over the internet can eliminate every risk.
Your privacy rights
You may request access to personal information held about you, ask us to correct inaccuracies or raise questions about its handling, subject to lawful exceptions. We may need to verify your identity before responding to a request or releasing information.
We take privacy concerns seriously and aim to investigate reasonable requests. If an issue remains unresolved, you may have the right to contact the Office of the Privacy Commissioner of Canada or another appropriate provincial privacy authority.
Cookies and policy changes
Necessary technologies support core site functions. Our Cookie Policy explains which site technologies are in use and how you can manage optional preferences. You can review and change non-essential preferences using the controls available on this site.
We may update this policy when our operations, services or applicable requirements change. The date above identifies the latest version. Material changes will be communicated in an appropriate manner, including additional consent where required.