Before placing an order
A product enquiry is not an order. Before you make a purchase decision, we provide the current model details, price, applicable taxes, shipping information and any return terms specific to that quotation. Review these items carefully and ask about dimensions and compatibility before agreeing to buy.
Consumer rights vary according to the province or territory and the circumstances of a transaction. Nothing in this policy removes rights that cannot be waived by contract, including available remedies for certain faulty or misrepresented products.
Requesting a return
Please contact [email protected] or +15144396586 with your name, order reference, delivery date, product identification and reason for the request. If an item appears damaged or defective, provide a description and photographs where practical; do not send payment card details.
We review return requests in light of the sale agreement, condition of goods and consumer law. To avoid unnecessary shipment costs, do not dispatch an item until return instructions and the appropriate return address have been provided in writing.
Unused and changed-mind returns
For a change-of-mind request, reach out within 30 calendar days after delivery. Unused items with their original accessories, instructions and packaging are generally easier to assess for a discretionary return. Opening, operating, damaging or modifying an electrical food processor may affect discretionary eligibility.
Acceptance of a change-of-mind return is subject to the terms confirmed for the particular order. Where return shipping or restocking charges are permitted and relevant, they should be communicated before you agree to proceed. No undisclosed charge is automatically assumed.
Faulty, damaged or incorrect goods
If a delivered product is defective, damaged in transit or different from the agreed description, tell us promptly. We will assess the matter and offer the remedy required under applicable law and the circumstances, which may include repair, replacement, refund or another statutory solution.
If a product is unsafe, stop using it, disconnect power when safe to do so and contact support. Do not open electrical enclosures or attempt repairs that could create an additional hazard.
Packing and return shipping
If a return is authorized, package the appliance securely, ideally in its original protective materials. Include all parts and accessories specified in the return instructions and remove any food residues in a safe and hygienic manner.
A written return authorization should explain how the item is to be sent, how shipment tracking is handled and whether the sender or the merchant is responsible for return shipping under the applicable return basis.
Inspection and refund processing
Returned goods may be inspected to check the reported condition and verify that the returned model and accessories match the return authorization. If a refund is due, the amount and any lawful deductions will be confirmed, together with how the reimbursement will be issued.
Refunds are normally directed to the original payment method when reasonably possible. Bank and payment-provider processing times can vary; any statutory time limits take priority over administrative processing preferences.
Non-returnable circumstances and consumer rights
A discretionary change-of-mind request may be declined for a heavily used, altered or incomplete device where the original sale terms permit that outcome. This does not mean a valid statutory cancellation, defect or misrepresentation claim can be rejected solely because an appliance was opened or used for its normal purpose.
For internet agreements, provincial rules may provide additional cancellation rights in defined situations, including some failures to provide required information or contracts. We will assess such rights case by case and follow applicable law.
Questions and policy changes
For questions about a current order, return status or refund, contact Standirect Kitchen Appliances Corporation, 8365 Woodbine Avenue, Unit 113, Markham, ON L3R 2P4, Canada, at [email protected] or +15144396586.
The terms applying to a completed purchase are the terms disclosed and accepted at the time of sale, together with mandatory consumer rights. We may revise this general policy for future purchases and will record its last-update date above.